Privacy Policy

This Privacy Policy describes how Xterra Clean, LLC ("Xterra Clean," "we," "us," or "our") collects, uses, maintains, protects, and discloses information collected from users of the Xterra Clean website at https://www.xterraclean.com and from customers and prospective customers who interact with Xterra Clean.

We recognize that your privacy is important and strive to protect the personal information entrusted to us.

Information We Collect

We may collect personal information from you when you visit our website, complete an online quote or contact form, request services, communicate with us, or otherwise voluntarily provide information to Xterra Clean.

Personal information we collect may include:

• Name

• Property or mailing address

• Email address

• Mobile or telephone number

• Information concerning the services you request

• Information submitted through our online quote or contact forms

• The source through which you heard about Xterra Clean

• Communications and other information you voluntarily provide to us

We may also collect non-personal and technical information when users interact with our website. This information may include browser type, device type, operating system, Internet service provider, and other technical information concerning a user's means of connecting to and interacting with our website.

Use of Cookies

Our website may use cookies and similar technologies to improve the user experience and help us understand website traffic and interactions.

Cookies may be sent to your device to identify your browser and assist us in compiling information regarding website traffic and website interactions so that we can provide improved experiences and tools in the future.

Users may configure their web browsers to refuse cookies or to provide an alert when cookies are being sent. Certain portions of the website may not function as intended if cookies are disabled.

How We Use Your Information

We may use information collected from you to:

• Operate and improve our website;

• Respond to quote and service requests;

• Schedule, provide, and follow up on services;

• Communicate with customers and prospective customers;

• Provide customer service and support;

• Send appointment confirmations, reminders, scheduling information, and service-related communications;

• Process and administer services requested by customers;

• Maintain business and customer records;

• Send marketing or promotional communications where the recipient has provided the appropriate consent; and

• Comply with applicable legal and regulatory requirements.

How We Share Your Information

Xterra Clean does not sell or trade your personal information.

We may disclose information to trusted service providers, contractors, vendors, or other parties that assist us in operating our website, conducting our business, communicating with customers, or providing requested services, provided such parties use the information for the applicable business purpose and subject to appropriate confidentiality obligations.

We may share information with our affiliates and franchisees to the extent reasonably necessary to provide services to you.

We may also disclose information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request; enforce our policies or agreements; or protect the rights, property, or safety of Xterra Clean, our customers, or others.

How We Secure Your Information

We take reasonable and appropriate measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

Access to personal information is restricted to employees, contractors, agents, service providers, affiliates, and franchisees who reasonably require access to such information for legitimate business purposes.

📱 SMS/Text Messaging Privacy

✅ SMS Opt-In and Consent

Xterra Clean collects consent from customers and prospective customers to receive SMS/text messages through its online quote form and, where applicable, verbally over the telephone.

When using the online quote form, users may provide their mobile telephone number and affirmatively opt in to receive SMS/text messages from Xterra Clean.

When interacting with customers or prospective customers by telephone, Xterra Clean representatives may also ask whether the individual would like to opt in to receiving SMS/text messages.

By providing a mobile telephone number and affirmatively opting in, users consent to receive SMS/text messages from Xterra Clean at the telephone number provided.

Messages may include, but are not limited to, communications regarding quote requests, appointment confirmations, appointment scheduling or rescheduling, service reminders, service updates, follow-up regarding services, customer support, and responses to questions related to services requested or provided.

Users may also consent to receive marketing and promotional SMS/text messages from Xterra Clean, including promotions, special offers, information regarding Xterra Clean services, and other marketing communications.

Consent to receive SMS/text messages, including marketing or promotional messages, is not a condition of purchasing any goods or services from Xterra Clean.

🔒 Mobile Information Sharing

Xterra Clean does not sell, rent, or share mobile information with third parties or affiliates for their own marketing or promotional purposes.

No mobile opt-in information, SMS/text messaging consent information, or originating telephone numbers collected for SMS/text messaging purposes will be shared, sold, rented, or otherwise disclosed to third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be disclosed to service providers and vendors solely as necessary to provide and support Xterra Clean's SMS/text messaging services, subject to applicable privacy and confidentiality requirements.

💬 Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY.

Your mobile carrier may charge fees for sending or receiving SMS/text messages depending upon your mobile service plan.

Carriers are not liable for any delayed or undelivered messages.

🔁 Message Frequency

Messages may be recurring. Message frequency varies depending on communication needs, customer interactions, requested or scheduled services, and any marketing or promotional communications for which the user has provided consent.

🛑 Opt-Out

YOU MAY OPT OUT OF RECEIVING SMS/TEXT MESSAGES FROM XTERRA CLEAN AT ANY TIME BY REPLYING STOP TO ANY MESSAGE. YOU MAY ALSO REPLY CANCEL OR UNSUBSCRIBE TO REQUEST THAT MESSAGES STOP.

After submitting an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS/text messages from Xterra Clean unless you subsequently provide consent and opt in again.

❓ Help and Support

FOR ASSISTANCE, REPLY HELP OR SUPPORT TO ANY SMS/TEXT MESSAGE FROM XTERRA CLEAN.

You may also contact Xterra Clean at info@xterraclean.com.

📡 Carrier Disclaimer

Wireless carriers are not liable for any delayed or undelivered messages. Delivery of SMS/text messages is subject to effective transmission by the user's wireless service provider and is outside of Xterra Clean's control.

📱 Customer Responsibility

Users are responsible for providing Xterra Clean with a valid mobile telephone number and for notifying Xterra Clean if their mobile telephone number changes.

By opting in, the user represents that they are the subscriber or customary user of the mobile telephone number provided or otherwise have authority to consent to receive SMS/text messages at that number.

How We Retain SMS Information

We may retain information associated with your participation in our SMS/text messaging program, including your mobile telephone number and records of your consent, for as long as reasonably necessary to provide the messaging service, maintain appropriate business and compliance records, and satisfy applicable legal obligations.

You may opt out of receiving SMS/text messages at any time as described above.

A request to stop receiving SMS/text messages does not necessarily require Xterra Clean to delete records that we are legally permitted or required to retain, including records necessary to document consent, opt-out requests, transactions, or compliance with applicable law.

Privacy Policy and Terms

For additional information concerning Xterra Clean's Terms and Conditions, including its SMS/Text Messaging Terms, please visit:

https://www.xterraclean.com/terms

This Privacy Policy is available at:

https://www.xterraclean.com/privacypolicy

Changes to This Privacy Policy

Xterra Clean may update this Privacy Policy from time to time. When changes are made, we may revise this page and update the effective date where appropriate.

We encourage users to periodically review this Privacy Policy to remain informed about how Xterra Clean collects, uses, and protects information.

Your continued use of our website following the posting of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

Your Consent

By using our website, you acknowledge this Privacy Policy.

Where applicable law requires affirmative consent for a particular use of personal information or communication, including certain SMS/text marketing communications, Xterra Clean will rely on the applicable consent provided by the user rather than solely upon the user's general use of the website.

Questions or Privacy Requests

If you have questions regarding this Privacy Policy or would like to make a request concerning your personal information, please contact:

Xterra Clean, LLC
Email: info@xterraclean.com

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