🧾 Scope of Work

The scope of work is as agreed upon in the contract. Additional requests will be added as an additional charge. Xterra Clean follows the Soft Wash process, a chemical cleaning method with no pressure on roof and vertical surfaces.

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📅 Scheduling

Work schedules will be agreed upon with the customer. The customer is responsible for notifying residents or employees of scheduled work.

 

💧 Water Source

Before commencing work, it's important to note that your water hose connections, pipes, and valves will be utilized for a water source.

 

🌤️ Weather Conditions

Weather conditions are crucial, and Xterra Clean may need to reschedule work due to rain, wind, or lightning. Rescheduling will be done at Xterra Clean's discretion, with notification to the customer.

 

🏠 Xterra Clean 2 Year "Spot-Free" Limited Roof Warranty

Xterra Clean offers a 2 Year "Spot-Free" Limited Roof Warranty. The warranty covers maintaining a spot-free absence of dark mold and mildew for 24 months from the original cleaning date for qualifying roofs.
For white roofs, the spot-free warranty period is 6 months. Metal, TPO and Cedar roofs do not qualify unless explicitly noted on estimate.
Roof must be free of overhanging trees within 10 ft of roof in order to comply. At least 25% of the roof must be dirty in order to qualify for a free touch-up.
The warranty is applicable to various roof types and conditions, subject to inspection by Xterra Clean.

 

🌿 Plants

Xterra Clean guarantees plant replacement as part of its Satisfaction Guarantee. Proper watering is essential, and clients need to ensure landscape and lawn areas are watered thoroughly before and after service.

 

🦺 Safety

Xterra Clean adheres to the Roof Cleaning Institute of America (RCIA) 50-point standard for safety in the roof cleaning industry.

 

💳 Payment

Payment for all services is due in full upon completion of work at the job site, unless otherwise agreed to in writing prior to service.
A variable percentage credit card convenience fee will be applied to all payments made by credit card.

Non-payment will result in immediate forfeiture of any warranty coverage, customer care privileges, or service guarantees offered by Xterra Clean, LLC.
Xterra Clean, LLC operates under a “No Pay, No Spray” policy — services will not be rendered without prior payment authorization or upon refusal of payment.

In the event of non-payment or delinquency, the customer agrees to be responsible for all associated costs of collection, including but not limited to collection agency fees, court costs, attorney’s fees, and interest permitted by law.

 

🪣 Gutter Whitening

Efforts will be made to whiten gutters if the service is selected. The outcome may vary, and the client will be informed after the cleaning if any variability is found.

 

🧱 Hidden Damage

All efforts will be made by Xterra Clean to document existing damage before a job begins. However, Xterra Clean may uncover hidden damage like oxidation, damaged paint, or cracked tiles underneath the soiled surface that was not clearly visible before job commencement.

 

👕 Clothing & Personal Items Disclaimer

Xterra Clean is not responsible for any damage or discoloration to clothing, shoes, jewelry, or personal accessories that occurs from contact with cleaning solutions, wet surfaces, or chemical overspray during or after the service.
Customers, residents, and employees are advised to avoid entering the active work area until it has been declared safe and dry by the Xterra Clean crew.

 

⚡ Electrical Damage

Xterra Clean, LLC is not responsible for any electrical or equipment damage arising from the use of water, pressure, or cleaning solutions during exterior cleaning services.
This includes, but is not limited to, damage to outlets, lighting fixtures, cameras, appliances, air-conditioning units, pool filters, pool heaters, generators, or any other electrical or mechanical components located on or attached to the exterior of the property.

It is the property owner’s responsibility to ensure that all electrical outlets, fixtures, and devices are properly sealed, covered, and protected prior to the commencement of services.
By accepting service, the property owner acknowledges and agrees that Xterra Clean, LLC shall not be held liable for any damage, malfunction, or failure of any exterior electrical, electronic, or mechanical component caused directly or indirectly by water intrusion, cleaning solutions, or chemical exposure.

 

💡 Customer Preparation Responsibilities

Please ensure all windows and doors are closed, outdoor furniture and personal items are moved away from cleaning areas, and all pets are kept indoors during service.
Xterra Clean is not responsible for damage to unsecured items or property left in cleaning areas.

 

📆 Cancellation Policy

A $100 scheduling deposit is required to secure your service date. This deposit will be applied toward your final balance on the day of service.
If the customer cancels or reschedules within 24 hours of the scheduled appointment, the $100 deposit will be forfeited as a late cancellation fee.
Cancellations made with more than 24 hours’ notice will retain full deposit credit toward the rescheduled service.
Weather-related rescheduling will always be at Xterra Clean’s discretion for safety and quality assurance.

 

🌎 Environmental & Chemical Safety

Xterra Clean uses biodegradable cleaning agents and follows all local, state, and EPA guidelines for chemical use and disposal.
Our cleaning process is designed to be safe for people, pets, and plants when proper pre- and post-watering procedures are followed.

 

⚙️ Consequential Damage Disclaimer

Both parties waive claims for indirect, consequential, or special damages, including lost profits, arising from this agreement.

 

🧾 Property Damage Claims

Claims for property damage must be submitted in writing to Xterra Clean within 30 days.
Xterra Clean may utilize preferred vendors for restitution.

 

⚖️ Dispute Resolution

Claims or disputes will be submitted to mediation before litigation, with jurisdiction in Palm Beach County, Florida.

 

📉 Limitation of Liability

The liability of Xterra Clean and its related parties is limited to the fee paid for services under this agreement.

 

🧑‍⚖️ Jury Trial Waiver

Both parties unconditionally waive the right to a jury trial for any claims or causes of action arising from this agreement.

 

📸 Picture and Video Release

The customer agrees to allow Xterra Clean the rights to use pictures and videos of the property for training and marketing purposes unless otherwise noted.
Photos will never include personal identifiers such as faces, addresses, or license plates.

 

🔒 Privacy Policy

Please review our Privacy Policy here:
🔗 https://www.xterraclean.com/privacypolicy

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📱 Text Messaging Policy

✅ Opt-In and Consent to Receive Text Messages

Xterra Clean collects consent from customers to receive SMS/text messages through its online quote form and, where applicable, verbally over the phone.

When using the online quote form, users may provide their mobile telephone number and affirmatively opt in to receive SMS/text messages from Xterra Clean.

When interacting with customers by telephone, Xterra Clean representatives may also ask whether the customer would like to opt in to receiving SMS/text messages.

By providing a mobile telephone number and affirmatively opting in, customers consent to receive SMS/text messages from Xterra Clean at the telephone number provided. Messages may include, but are not limited to, communications regarding quote requests, appointment confirmations, appointment scheduling or rescheduling, service reminders, service updates, follow-up regarding services, customer support, and responses to questions related to services requested or provided.

Users may also consent to receive marketing and promotional SMS/text messages from Xterra Clean, including promotions, special offers, information regarding Xterra Clean services, and other marketing communications.

Consent to receive SMS/text messages, including marketing or promotional messages, is not a condition of purchasing any goods or services from Xterra Clean.

💬 Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY.

Your mobile carrier may charge fees for sending or receiving SMS/text messages, particularly if your mobile service plan does not include unlimited text messaging or data.

Carriers are not liable for any delayed or undelivered messages.

🔁 Message Frequency

Messages may be recurring. Message frequency varies depending on communication needs, customer interactions, requested or scheduled services, and any marketing or promotional communications for which the customer has provided consent.

🛑 Opt-Out

YOU MAY OPT OUT OF RECEIVING SMS/TEXT MESSAGES FROM XTERRA CLEAN AT ANY TIME BY REPLYING STOP TO ANY MESSAGE. YOU MAY ALSO REPLY CANCEL OR UNSUBSCRIBE TO REQUEST THAT MESSAGES STOP.

After submitting an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS/text messages from Xterra Clean unless you subsequently provide consent and opt in again.

❓ Help and Support

FOR ASSISTANCE, REPLY HELP OR SUPPORT TO ANY SMS/TEXT MESSAGE FROM XTERRA CLEAN. You may also contact Xterra Clean using the contact information provided on our website.

🔒 Privacy and Mobile Information

Xterra Clean respects the privacy of its customers and users.

No mobile opt-in information, SMS/text messaging consent information, or originating telephone numbers collected for SMS/text messaging purposes will be shared, sold, rented, or otherwise disclosed to third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be disclosed to service providers and vendors solely as necessary to provide and support Xterra Clean's SMS/text messaging services, subject to applicable privacy and confidentiality requirements.

For additional information regarding Xterra Clean's collection, use, disclosure, and protection of personal information, please review our Privacy Policy:

https://www.xterraclean.com/privacypolicy

Xterra Clean's Terms and Conditions are available at:

https://www.xterraclean.com/terms

📡 Carrier Disclaimer

Wireless carriers are not liable for any delayed or undelivered messages. Delivery of SMS/text messages is subject to effective transmission by the customer's wireless service provider and is outside of Xterra Clean's control.

📱 Customer Responsibility

Customers are responsible for providing Xterra Clean with a valid mobile telephone number and for notifying Xterra Clean if their mobile telephone number changes.

By opting in, the customer represents that they are the subscriber or customary user of the mobile telephone number provided or otherwise have authority to consent to receive SMS/text messages at that number.

🔄 Changes to SMS/Text Messaging Terms

Xterra Clean may modify these SMS/Text Messaging Terms from time to time. Any changes will be reflected in the Terms and Conditions published on Xterra Clean's website. Continued participation in the SMS/text messaging program following any applicable changes will be subject to the customer's rights under applicable law, including the right to opt out at any time by replying STOP.

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