🧾 Scope of Work

The scope of work is as agreed upon in the contract. Additional requests will be added as an additional charge. Xterra Clean follows the Soft Wash process, a chemical cleaning method with no pressure on roof and vertical surfaces.

​

📅 Scheduling

Work schedules will be agreed upon with the customer. The customer is responsible for notifying residents or employees of scheduled work.

 

💧 Water Source

Before commencing work, it's important to note that your water hose connections, pipes, and valves will be utilized for a water source.

 

🌤️ Weather Conditions

Weather conditions are crucial, and Xterra Clean may need to reschedule work due to rain, wind, or lightning. Rescheduling will be done at Xterra Clean's discretion, with notification to the customer.

 

🏠 Xterra Clean 2 Year "Spot-Free" Limited Roof Warranty

Xterra Clean offers a 2 Year "Spot-Free" Limited Roof Warranty. The warranty covers maintaining a spot-free absence of dark mold and mildew for 24 months from the original cleaning date for qualifying roofs.
For white roofs, the spot-free warranty period is 6 months. Metal, TPO and Cedar roofs do not qualify unless explicitly noted on estimate.
Roof must be free of overhanging trees within 10 ft of roof in order to comply. At least 25% of the roof must be dirty in order to qualify for a free touch-up.
The warranty is applicable to various roof types and conditions, subject to inspection by Xterra Clean.

 

🌿 Plants

Xterra Clean guarantees plant replacement as part of its Satisfaction Guarantee. Proper watering is essential, and clients need to ensure landscape and lawn areas are watered thoroughly before and after service.

 

🦺 Safety

Xterra Clean adheres to the Roof Cleaning Institute of America (RCIA) 50-point standard for safety in the roof cleaning industry.

 

💳 Payment

Payment for all services is due in full upon completion of work at the job site, unless otherwise agreed to in writing prior to service.
A variable percentage credit card convenience fee will be applied to all payments made by credit card.

Non-payment will result in immediate forfeiture of any warranty coverage, customer care privileges, or service guarantees offered by Xterra Clean, LLC.
Xterra Clean, LLC operates under a “No Pay, No Spray” policy — services will not be rendered without prior payment authorization or upon refusal of payment.

In the event of non-payment or delinquency, the customer agrees to be responsible for all associated costs of collection, including but not limited to collection agency fees, court costs, attorney’s fees, and interest permitted by law.

 

🪣 Gutter Whitening

Efforts will be made to whiten gutters if the service is selected. The outcome may vary, and the client will be informed after the cleaning if any variability is found.

 

🧱 Hidden Damage

All efforts will be made by Xterra Clean to document existing damage before a job begins. However, Xterra Clean may uncover hidden damage like oxidation, damaged paint, or cracked tiles underneath the soiled surface that was not clearly visible before job commencement.

 

👕 Clothing & Personal Items Disclaimer

Xterra Clean is not responsible for any damage or discoloration to clothing, shoes, jewelry, or personal accessories that occurs from contact with cleaning solutions, wet surfaces, or chemical overspray during or after the service.
Customers, residents, and employees are advised to avoid entering the active work area until it has been declared safe and dry by the Xterra Clean crew.

 

⚡ Electrical Damage

Xterra Clean, LLC is not responsible for any electrical or equipment damage arising from the use of water, pressure, or cleaning solutions during exterior cleaning services.
This includes, but is not limited to, damage to outlets, lighting fixtures, cameras, appliances, air-conditioning units, pool filters, pool heaters, generators, or any other electrical or mechanical components located on or attached to the exterior of the property.

It is the property owner’s responsibility to ensure that all electrical outlets, fixtures, and devices are properly sealed, covered, and protected prior to the commencement of services.
By accepting service, the property owner acknowledges and agrees that Xterra Clean, LLC shall not be held liable for any damage, malfunction, or failure of any exterior electrical, electronic, or mechanical component caused directly or indirectly by water intrusion, cleaning solutions, or chemical exposure.

 

💡 Customer Preparation Responsibilities

Please ensure all windows and doors are closed, outdoor furniture and personal items are moved away from cleaning areas, and all pets are kept indoors during service.
Xterra Clean is not responsible for damage to unsecured items or property left in cleaning areas.

 

📆 Cancellation Policy

A $100 scheduling deposit is required to secure your service date. This deposit will be applied toward your final balance on the day of service.
If the customer cancels or reschedules within 24 hours of the scheduled appointment, the $100 deposit will be forfeited as a late cancellation fee.
Cancellations made with more than 24 hours’ notice will retain full deposit credit toward the rescheduled service.
Weather-related rescheduling will always be at Xterra Clean’s discretion for safety and quality assurance.

 

🌎 Environmental & Chemical Safety

Xterra Clean uses biodegradable cleaning agents and follows all local, state, and EPA guidelines for chemical use and disposal.
Our cleaning process is designed to be safe for people, pets, and plants when proper pre- and post-watering procedures are followed.

 

⚙️ Consequential Damage Disclaimer

Both parties waive claims for indirect, consequential, or special damages, including lost profits, arising from this agreement.

 

🧾 Property Damage Claims

Claims for property damage must be submitted in writing to Xterra Clean within 30 days.
Xterra Clean may utilize preferred vendors for restitution.

 

⚖️ Dispute Resolution

Claims or disputes will be submitted to mediation before litigation, with jurisdiction in Palm Beach County, Florida.

 

📉 Limitation of Liability

The liability of Xterra Clean and its related parties is limited to the fee paid for services under this agreement.

 

🧑‍⚖️ Jury Trial Waiver

Both parties unconditionally waive the right to a jury trial for any claims or causes of action arising from this agreement.

 

📸 Picture and Video Release

The customer agrees to allow Xterra Clean the rights to use pictures and videos of the property for training and marketing purposes unless otherwise noted.
Photos will never include personal identifiers such as faces, addresses, or license plates.

 

🔒 Privacy Policy

Please review our Privacy Policy here:
🔗 https://www.xterraclean.com/privacypolicy

​

📱 Text Messaging Policy

✅ Opt-In

Xterra Clean collects opt-in from customers verbally, allowing them to opt in to receive messages verbally over the phone.
When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script:

By providing their phone number and agreeing to receive texts, customers consent to receive text messages from Xterra Clean regarding confirm/schedule appointments, follow up on service, and answer questions related to the service provided.

Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply.
Customers can reply STOP, CANCEL, or UNSUBSCRIBE to unsubscribe at any time, or HELP or SUPPORT for assistance.

No mobile opt-in information will be shared with third parties.
The privacy policy is available at:

🔗 https://www.xterraclean.com/copy-of-home/privacypolicy
The terms and conditions are available at:

🔗 https://www.xterraclean.com/terms

​

💬 Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY.
Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

​

🔁 Message Frequency

Messages are recurring, and message frequency varies depending on communication needs.

​

📞 Contact for Help or Stop

Contact Xterra Clean at:
📱 (561) 277-6730
📧 info@xterraclean.com

​

After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.

​

💡 Help or Support

You can send HELP or SUPPORT for additional assistance.
You will receive a text including our phone number and email.
We are here to help you.